About the Helpdesk
28 January 2024
Welcome to the ILO Helpdesk for Business, the one-stop shop for company managers and workers on how to better align business operations with international labour standards and build good industrial relations.
The Tripartite Declaration of Principles concerning Multinational Enterprises and Social Policy (MNE Declaration) and the ILO Declaration of Fundamental Principles and Rights at Work are the main ILO instruments that can provide companies guidance on social policy and responsible labour practices. The MNE Declaration contains recommendations for both governments and companies to maximize the positive contribution companies can make to socio-economic development. The ILO Declaration of Fundamental Principles and Rights at Work adopted in 1998 is an expression of commitment by governments, employers' and workers' organizations to uphold basic human values that are universal, and applicable to all people in all States - regardless of the level of economic development.
Specific queries on applying principles of international labour standards in company operations can be directly submitted by email to assistance@ilo.org or telephone +41 22 799-6264 (fax +41 22 799-6354).
- Report on the expert advice service and website March 2023
- Report on the expert advice service and website March 2022
- Report on the expert advice service and website March 2021
- Report on the expert advice service and website March 2020.
This individual assistance service is free and confidential and available for company managers and workers; government agencies, employers’ and workers’ organizations and other interested organizations can also make use of the service. Replies are prepared by an ILO expert team and draw on the different ILO normative instruments, policy documents and tools. Responses to most questions are provided within a day or two. For more complex questions, replies may take longer.
The ILO Helpdesk for Business does not provide information on national labour laws or national industrial relations practices. For country-specific information, please consult national labour ministries and national employers’ and workers’ organizations.
For more information on ILO conventions, the relationship between international labour standards and national labour law or which countries have ratified which conventions, visit the website of the International Labour Standards Department.